Shipping policy

Shipping Policy

At DCODE, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below for complete information regarding order processing, delivery timelines, shipping charges, and related details.

1. Order Processing

All orders are typically processed within 2-3 business days after order confirmation. Orders placed on weekends, public holidays, or during high-demand periods may require additional processing time.

Once your order has been dispatched, you will receive a confirmation email or SMS containing tracking details.

2. Shipping & Delivery Time

Estimated delivery timelines may vary depending on your location and courier availability.

  • Standard Delivery: Within 4-6 business days

  • Express Delivery (if available): Within 3 business days

Please note that delivery timelines are estimates and may occasionally be affected by weather conditions, operational delays, or courier partner issues.

3. Shipping Charges

Shipping charges are calculated at checkout based on your delivery location, order weight, and selected shipping method.

  • Free shipping may be available on eligible orders above ₹1500

  • Additional shipping fees may apply for remote or non-serviceable locations

4. Order Tracking

Once your order has been shipped, tracking information will be shared via email, SMS, or WhatsApp so you can monitor your shipment status in real-time.

5. Delivery Delays

While we strive to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control. In such cases, our support team will keep you informed regarding your order status.

6. International Shipping

Currently, DCODE does not offer international shipping. If international shipping is available, shipping charges and delivery timelines may vary depending on the destination country and customs regulations.

Return & Refund Policy

At DCODE, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

Products are eligible for return only if:

  • The item is unused and in its original packaging

  • The product is received damaged, defective, leaking, or incorrect

  • The return request is raised within the eligible return period

Products showing signs of use, tampering, or physical damage caused after delivery may not qualify for returns or refunds.

2. Return Request Timeline

Customers may request a return within 1 days from the date of delivery by contacting our support team at support@dcodeclean.com.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 24–48 hours of delivery with:

  • Order number

  • Clear photos/videos of the product

  • Images of the outer packaging

Our team will review the request and arrange a replacement or refund where applicable.

4. Refund Process

Once the returned product is received and inspected, approved refunds will be processed to the original payment method within 2-3 business days.

Refund timelines may vary depending on banks, payment gateways, or financial institutions.

5. Exchange Policy

Exchanges are subject to product availability. To request an exchange, please contact us at support@dcodeclean.com.

6. Non-Returnable Products

The following items may not be eligible for return or refund:

  • Opened or used products

  • Clearance or final sale items

  • Gift cards or promotional items

  • Products damaged due to misuse or improper handling

7. Return Shipping Charges

Return shipping costs may be:

  • Covered by [Store Name] for damaged, defective, or incorrect products

  • The responsibility of the customer for all other return requests

8. Contact Us

For shipping, return, or refund-related assistance, please contact:

DCODE
Email: support@dcodeclean.com
Phone: 01169269990
Address: Ecotech 3, Greater Noida, Uttarpradesh, 201306

We appreciate your trust in [Store Name] and thank you for shopping with us.