Refund policy

At DCODE, customer satisfaction is our top priority. We strive to deliver premium-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

Products are eligible for return only if:

  • The item is unused, unopened, and in its original packaging

  • The product received is damaged, defective, leaking, or incorrect

  • The return request is raised within the eligible return period

Products that have been used, tampered with, or damaged after delivery may not qualify for returns or refunds.

2. Return Request Timeline

Customers may request a return within 1 days from the date of delivery by contacting our support team at support@dcodeclean.com.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, leaking, or incorrect product, please contact us within 24–48 hours of delivery with:

  • Your order number

  • Clear photos/videos of the product

  • Images of the outer packaging

Our team will review the request and provide a suitable resolution, including replacement or refund where applicable.

4. Refund Process

Once the returned product is received and inspected, approved refunds will be processed to the original payment method within 2-3 business days.

Refund timelines may vary depending on your bank, payment gateway, or financial institution.

5. Exchange Policy

Exchanges are subject to product availability. To request an exchange, please contact us at support@dcodeclean.com.

6. Non-Returnable Items

The following products may not be eligible for return or refund:

  • Opened or used products

  • Clearance or final sale items

  • Gift cards or promotional items

  • Products damaged due to misuse or improper handling

7. Return Shipping Charges

Return shipping charges may be:

  • Covered by DCODE for damaged, defective, or incorrect products

  • The responsibility of the customer for all other return requests

8. Cancellation Policy

Orders may be cancelled before shipment confirmation. Once an order has been shipped, cancellation requests may not be accepted.

9. Contact Us

For any return, refund, or exchange-related queries, please contact:

DCODE
Email: support@dcodeclean.com
Phone: 01169269990
Address: Ecotech 3, Greater Noida, Uttarpradesh, 201306

We appreciate your trust in DCODE and thank you for shopping with us.